Frequently Asked Questions

Please reach us at contact@sheelahhaiderenterprise.com if you cannot find an answer to your question.

How do I place an order?

Browse products, add items to your cart, and proceed to checkout. Enter your shipping details, select a payment method, and confirm your order.

Can I cancel my order?

Yes, orders can usually be canceled before they are shipped. Visit “My Orders” to cancel eligible orders.

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email/SMS to monitor delivery status.

Do you offer free shipping?

Free shipping may be available on selected products or minimum order values for only local orders.

What is your return policy?

You can return eligible products within a specified return window, provided the items are unused and in original packaging.

How do I request a return or refund?

Go to “My Orders,” select the item, and choose “Return” or “Refund Request.”

What should I do if I receive a damaged or wrong product?

Contact customer support immediately with photos of the item and packaging for quick assistance.

Can I change my delivery address after placing an order?

Address changes may be possible before shipment. Contact support as soon as possible.

How do I contact customer support?

You can reach us via email, live chat, or phone during business hours.