Privacy Policy

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At Sheelah Haider Enterprise we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

1. Information We Collect

• Full name 
• Contact number 
• Email address 
• Billing and shipping address 
• Payment information 
• Purchase history 
• Beauty preferences and product interests 
• IP address and browsing activity (for online services) 

2. How We Use Your Information

Your information may be used for the following purposes:

• Processing orders and payments 
• Delivering purchased products 
• Providing customer support 
• Managing returns, refunds, and exchanges 
• Sending promotional offers, newsletters, and beauty updates 
• Improving our products, services, and shopping experience 
• Preventing fraud and unauthorized transactions 
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3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Delivery and logistics partners 
• Payment gateway providers 
• Marketing and advertising partners 
• Government authorities when required by Malaysian law 

All third parties are required to keep your information secure and confidential.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, disclosure, or loss. This includes secure payment systems, encrypted data transmission, and restricted staff access.

5. Cookies and Online Tracking

Our website may use cookies and tracking technologies to:

• Improve website performance 
• Remember customer preferences 
• Analyze shopping behavior 
• Provide personalized promotions and advertisements 

Customers may disable cookies through their browser settings.

6. Customer Rights

Under the Malaysian Personal Data Protection Act (PDPA), customers have the right to:

• Access their personal information 
• Request correction of inaccurate data 
• Withdraw consent for marketing communications 
• Request deletion of personal data where applicable 

Requests may be submitted through our customer service channels.

7. Marketing Communications

By subscribing to our newsletter or promotional campaigns, you consent to receive:

• Beauty tips and updates 
• Product launches 
• Exclusive discounts and promotions 

Customers may unsubscribe at any time using the unsubscribe link or by contacting customer support.

8. Third-Party Links

Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the updated effective date.

10. Contact Information

For questions or concerns regarding this Privacy Policy, customers may contact:

Customer Service Department
Sheelah Haider Enterprise
Email: contact@sheelahhaiderenterprise.com
Phone: +60 11 2277 6363