Welcome to our Sheelah Haider Enterprise. By accessing our website, purchasing our products, or using our services, you agree to comply with and be bound by the following Terms and Conditions.

1. General

• These Terms and Conditions govern the use of our website, products, and services. 
• We reserve the right to update, modify, or change these terms at any time without prior notice. 
• Continued use of our services constitutes acceptance of any changes made. 
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2. Products and Services

• All products displayed are subject to availability. 
• We strive to ensure product descriptions, images, and prices are accurate; however, minor variations may occur. 
• We reserve the right to discontinue or limit the quantity of any product without notice. 

3. Pricing and Payment

• All prices are listed in Malaysian Ringgit (MYR) unless otherwise stated. 
• Payments must be completed through approved payment methods available on our platform. 
• We reserve the right to cancel orders in cases of pricing errors, suspected fraud, or unauthorized transactions. 

4. Orders and Delivery

• Orders are processed after payment confirmation. 
• Delivery times are estimates and may vary due to courier delays or unforeseen circumstances. 
• Customers are responsible for providing accurate shipping information. 
• We are not liable for lost parcels caused by incorrect addresses provided by customers. 

5. Returns, Refunds, and Exchanges

• Returns and refunds are subject to our Refund Policy. 
• Opened or used cosmetic and skincare products are generally non-returnable for hygiene and safety reasons. 
• Claims for damaged or incorrect items must be reported within the specified timeframe after delivery. 

6. Customer Responsibilities

Customers agree:

• To provide accurate and complete information 
• Not to misuse the website or engage in fraudulent activities 
• Not to reproduce, resell, or exploit our products or content without permission 

7. Intellectual Property

• All website content including logos, product images, graphics, text, and branding are the property of the store or respective owners. 
• Unauthorized use, copying, or distribution is prohibited. 

8. Privacy

• Customer information is collected and processed according to our Privacy Policy. 
• By using our services, customers consent to the collection and use of personal data as outlined in the policy. 

9. Limitation of Liability

• We are not responsible for allergic reactions or misuse of products. Customers are encouraged to review ingredients before use. 
• To the maximum extent permitted by Malaysian law, we shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services. 

10. Promotions and Discounts

• Promotional offers are subject to specific terms and validity periods. 
• Discounts and vouchers cannot be exchanged for cash. 
• We reserve the right to modify or cancel promotions without prior notice. 

11. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of Malaysia.

12. Contact Information

For inquiries regarding these Terms and Conditions, please contact:

Customer Service Department
Sheelah Haider Enterprise
Email: contact@sheelahhaiderenterprise.com
Phone: +60 11 2277 6363

By accessing or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.